Return & Refund Policy

Please review our Return & Refund Policy carefully before making a purchase. This policy outlines the terms, conditions, and procedures for after-sales requests on Standwithpink.

SECTION 1 – RETURN & EXCHANGE ELIGIBILITY WINDOW

Customers may request after-sales support within 30 calendar days from the date of package delivery.

Regrettably, return or exchange requests submitted after this 30-day window cannot be accepted or processed.

SECTION 2 – HOW TO INITIATE A RETURN OR EXCHANGE

To start a return, exchange, or refund claim, please contact our support team first at service@standwithpink.com.

When reaching out, please include:

• Your Order Number
• The specific reason for your request
• High-resolution photos/videos showing the issue (if claiming a defect, damage, wrong item, or missing item)

Please do not send items back to the original address on the package without prior authorization from our team. Unauthorized returns will not be processed.

SECTION 3 – NON-QUALITY-RELATED RETURNS

Because our printed apparel items are produced on-demand based on market selections, printed clothing is considered custom-made and is not eligible for returns or exchanges due to non-quality reasons (such as incorrect size selection, change of mind, style preference, or accidental orders).

Only blank, non-printed accessories may be returned within 30 calendar days for non-quality reasons, provided that:

• The product is completely unused, unworn, unwashed, and undamaged.
• All original tags, labels, and packaging remain fully intact.

For eligible non-quality returns, the customer assumes full responsibility for all associated shipping fees, including original outbound shipping and return postage.

SECTION 4 – QUALITY ISSUES, DAMAGE, INCORRECT OR MISSING ITEMS

If your order arrives with a manufacturing defect (such as printing flaws, fabric misprints, or construction defects), damage, an incorrect item, or missing pieces, please contact us within 7 calendar days of delivery.

Please attach clear photos of the affected product, packaging, and shipping label. Once confirmed by Standwithpink:

• We will cover all return/replacement shipping costs.
• You may opt for either a free replacement reshipment or a full refund.

Quality claims reported after the 7 days may only qualify for partial compensation solutions, and full returns/exchanges will no longer be available.

SECTION 5 – RETURN SHIPPING FEES

Defects / Incorrect Orders: Standwithpink covers all approved shipping costs for valid quality issues, damaged goods, or fulfillment mistakes.

Standard / Personal Returns: For any eligible return not stemming from an error by Standwithpink, the customer is responsible for all shipping expenses (including original shipping charges and return transit costs).

SECTION 6 – REFUND PROCESSING

Upon arrival at our inspection facility, returned items will undergo a quality review. We will notify you via email regarding the approval or denial of your refund request.

If approved, your refund will be automatically credited to your original payment method. Processing timelines vary depending on your financial institution, card issuer, or payment processor (typically 3–10 business days).

SECTION 7 – NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items cannot be returned, exchanged, or refunded:

• Printed graphic apparel returned for non-quality reasons (e.g., wrong size ordered, changed mind)
• Claims submitted after 30 calendar days from delivery
• Defect claims submitted after 7 calendar days from delivery
• Products showing signs of wear, washing, alteration, stains, or customer misuse
• Clearance, final sale, or promotional discounted items
• Customized or personalized products (unless a verified manufacturing error occurred)

SECTION 8 – EXCHANGES

Exchanges are subject to inventory availability and product condition:

• Verified Defects (within 7 days): Eligible for immediate free replacement or full refund.
• Non-Quality Reasons: Printed apparel products cannot be exchanged.

SECTION 9 – CONTACT INFORMATION

If you have any questions or require further clarification regarding our Return & Refund Policy, please email us at: service@standwithpink.com.