FAQ
Frequently Asked Questions
General Questions
How can I check the status of my order?
Once your order is successfully placed, an automated order confirmation will be sent to your email. As soon as your items are packed and handed over to the carrier, a secondary email containing your tracking information will be provided.
Can I modify or cancel my order after placing it?
If you need to make changes, please contact us immediately. We can update order details only before fulfillment begins. Once your package enters the processing or shipping phase, changes or cancellations can no longer be made.
Payment Options
What payment methods do you accept?
We offer multiple secure checkout methods for your convenience:
- PayPal: Pay safely using your PayPal account or via major credit cards processed through PayPal’s secure gateway.
- Credit & Debit Cards: We directly accept major cards, including Visa, Mastercard, American Express, and Discover.
What currency will I be charged in?
All transactions on Standwithpink are processed in USD ($). If your payment account is based in a different currency, your issuing bank will apply its current foreign exchange rate and any applicable currency conversion fees.
Do you offer flexible installment payment options?
Depending on your checkout selection and location, buy-now-pay-later (BNPL) or split payment solutions may be available at checkout for qualifying orders.
Shipping & Delivery
Which countries do you ship to?
Standwithpink ships internationally to major destinations across North America, Europe, Asia, South America, and Oceania.
How long does order processing and transit take?
Orders are typically prepared and dispatched within 3 to 7 business days. Total delivery time depends on your destination, local postal procedures, and customs clearance efficiency.
How do I track my shipment?
When your order leaves our facility, you will receive a confirmation email featuring a direct tracking link and code so you can monitor your package's journey.
What happens if I am not available during delivery?
If you are unavailable when the delivery attempt is made, the local courier will usually attempt a redelivery, leave a notice card, or hold your package at a nearby post office or access point for safe collection.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items purchased directly from Standwithpink. To qualify for a return, the item must be unused, in its original condition, and requested within 14 days of receipt.
Can I exchange an item for a different size or color?
Yes! Exchanges are handled under the same eligibility criteria as returns. Simply reach out to our customer support team with your order number and desired replacement details.
Are return shipping fees covered?
If a return is required due to our mistake (e.g., incorrect or defective item received), return shipping costs will be fully covered. For voluntary returns (e.g., size change or change of mind), the customer is responsible for return postage. Please contact us before sending any items back to receive authorization and the correct warehouse address.
How long does it take to process my refund or exchange?
Once your returned item is delivered to our return center and passes quality inspection, please allow up to 14 days for your refund, exchange, or store credit to be issued.
Still Need Assistance?
If you have additional questions or require further support, please don't hesitate to reach out to us at: service@standwithpink.com.